Cakes by Courier
At Peggy Porschen Cakes we use a professional courier delivery service which can be booked online during checkout. We deliver to the following London postcodes:
Central London: WC2R, WC2N
West London: W1, W8, W11
South West London: SW1, SW3, SW6, SW5, SW7, SW8 (Battersea Power Station, Nine Elms, Embassy Gardens) SW10, SW11 (Battersea Park)
North West London: NW1, NW3Delivery rates are calculated by our courier company during the order process. Charges are based on on road distance (using Google maps) from our Chelsea Parlour.
For a distance of within 2 miles and up to 5 miles, our standard cake delivery charges vary from £12 to £23.
Delivery to postcodes outside of our standard delivery zone may be available on request, please contact email@example.com for a quotation.
Please note that for larger orders that exceed our regular courier capacity we reserve the right to charge extra. We will contact you with a quotation for your approval should this be the case.
Delivery dates and time slots are limited and can be selected when checking out in the online shop. Please provide clear delivery instructions, a contact name and telephone number for the delivery driver. If for any reason, the delivery cannot be accepted during the agreed time slot and location, we will take your order back and retain it for the next 24 hours during which time you can call our customer service team on +44 (0)20 7730 1316 to request redelivery at an additional charge or to arrange personal collection from our Chelsea or Belgravia Parlour. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection we may end the contract and do not accept any claim for a refund or replacement. For more details, please read our Terms & Conditions.
Cake collection from the Parlour
Collections can be made from the Peggy Porschen Parlours in Chelsea or Belgravia, London. Simply select a Parlour location, date and time for collection when checking out in the online shop. If, for any reason you are running late or are not able to collect as planned, please call us on +44 (0)20 7730 1316 to let us know.
Customers, or their dedicated carrier, are required to provide a valid order confirmation number and sign a disclaimer upon collection to confirm that the order has been received in good condition. Whilst we will provide the customer with correct handling and storage instructions with each order, once collected, the responsibility for any damage through transportation lies with the customer. Due to the fresh and fragile nature of our cakes, we strongly advise against collections by bike and recommend that journeys should take no longer than 30 minutes, especially during warm weather. For more details and advice on how to handle fresh, delicate and perishable products, such as our cakes and cupcakes, please see our Product Information.
Should for any reason an order not be collected in time, we will retain it for 24 hours to allow you sufficient time to call our customer service team on +44 (0)20 7730 1316 to re-arrange a new time for collection. Please note that we do not offer refunds or replacements for orders that have not been collected within 24 hours after the agreed date and time. For more details, please read our Terms and Conditions.
UK & International Shipping
We offer shipping to the UK and Europe for certain items in our online shop, such as gift hampers and merchandise. Please note that fresh cakes and cupcakes are excluded from this service.
Dispatch: If your item is in stock and your order is placed before noon, we aim to ship it out the next business day and you should receive your delivery within 1 to 5 business days (please note that delays may occur during busy times such as Christmas, during lockdowns due to the ongoing pandemic or to European locations due to new Brexit customs regulations). During checkout, simply select your preferred courier and you will be sent a tracking number once the order has been shipped. Delivery charges are specified once you have entered the delivery details and are based on the country the goods are being shipped too. International charges vary depending on weight and destination and are calculated during check out.
If for any reason we are not able to dispatch your order within 48 hours, we will get in touch with you by email to offer you a different product, a later delivery date, or a refund.
Returns: Returns of shippable products are only accepted for items that arrived damaged or in error. Should you receive a damaged or wrong item, please notify us within 24 hours and send us a photo of the damaged/wrong item by email to firstname.lastname@example.org . We may ask you to return the item(s) to us and replace or exchange them depending on the condition. We do not offer refunds for any other reason on perishable items, so please read the product description and shelf life information carefully before placing your order.
Due to strict COVID-19 health & safety measures currently in place, we are unable to accept returns of face masks or aprons that have been removed from their protective packaging.
Undeliverable items: Please ensure that you provide the correct delivery address, contact name and number and any delivery instructions if applicable when placing the order. We cannot accept responsibility for items that were non-deliverable due to wrong or insufficient address details or if no one was available to receive the order at the address provided. Undeliverable items will be returned to us and any re-sends will be subject to further postage and delivery charges. Please note that we do not accept responsibility for items lost or damaged in transit to us and are only able to process re-sends, exchanges or refunds once we have received the damaged goods or wrong items. For more details, please read our Terms and Conditions.