Cakes by Courier
At Peggy Porschen Cakes we use a professional courier delivery service which can be booked online during checkout. We deliver to the following South West London postcodes: SW1W, SW3, SW7, SW11.
Our standard cake delivery charge to the postcodes listed above is £20. Delivery to postcodes outside of our standard delivery zone may be available on request, please contact Hello@PeggyPorschen.com for availability and a quotation.
Please note that for larger orders that exceed our regular courier capacity we reserve the right to charge extra. We will contact you with a quotation for your approval should this be the case.
Delivery dates and time slots are limited and can be selected when checking out in the online shop. Please provide clear delivery instructions, a contact name and telephone number for the delivery driver. If for any reason, the delivery cannot be accepted during the agreed time slot and location, we will take your order back and retain it for the next 24 hours during which time you can call our customer service team on +44 (0)20 7730 1316 to request redelivery at an additional charge or to arrange personal collection from our Belgravia Parlour. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection we may end the contract and not accept any claim for a refund or replacement. For more details, please read our Terms & Conditions.
Cake collection from the Parlour
Collections can be made from the Peggy Porschen Parlour in Belgravia, London. Simply select ‘Belgravia’ as a Parlour location, date and time for collection when checking out in the online shop. If, for any reason you are running late or are not able to collect as planned, please call us on +44 (0)20 7730 1316 to let us know.
Customers, or their dedicated carrier, are required to provide a valid order confirmation number and sign a disclaimer upon collection to confirm that the order has been received in good condition. Whilst we will provide the customer with correct handling and storage instructions with each order, once collected, the responsibility for any damage through transportation lies with the customer. Due to the fresh and fragile nature of our cakes, we strongly advise against collections by motorbike or bicycle and recommend that journeys should take no longer than 30 minutes, or less during warm weather. For more details and advice on how to handle fresh, delicate and perishable products, such as our cakes and cupcakes, please see our Cake Care Information.
Should for any reason an order not be collected in time, we will retain it for 24 hours to allow you sufficient time to call our customer service team on +44 (0)20 7730 1316 to re-arrange a new time for collection. Please note that we do not offer refunds or replacements for orders that have not been collected within 24 hours after the agreed date and time. For more details, please read our Terms and Conditions.
Shipping
We offer shipping within the UK for certain items in our online shop, such as books and merchandise. Please note that fresh cakes and cupcakes are excluded from this service.
Dispatch:
If your item is in stock and your order is placed before noon, we aim to ship it out within 48 hours and you should receive your delivery within 1 to 5 business days*. During checkout, simply select your preferred courier and you will be sent a tracking number once the order has been shipped. Delivery charges are specified once you have entered the delivery details and are based on the country the goods are being shipped to.
Please note:
*The advised delivery date is an estimate from our courier provider. Once we have handed the parcel to your chosen courier, you will be informed directly should any unexpected delays occur. Delays may occur during busy times such as Christmas or during postal strikes.
Returns:
Returns of shippable products are only accepted for items that arrived damaged or in error. Should you receive a damaged or wrong item, please notify us within 24 hours and send us a photo of the damaged/wrong item by email to hello@peggyporschen.com . We may ask you to return the item(s) to us and replace or exchange them depending on the condition. We do not offer refunds for any other reason on perishable items, so please read the product description and shelf life information carefully before placing your order.
Undeliverable items: Please ensure that you provide the correct delivery address, contact name and number and any delivery instructions if applicable when placing the order. We cannot accept responsibility for items that were non-deliverable due to wrong or insufficient address details or if no one was available to receive the order at the address provided. Undeliverable items will be returned to us and any re-sends will be subject to further postage and delivery charges. Please note that we do not accept responsibility for items lost or damaged in transit to us and are only able to process re-sends, exchanges or refunds once we have received the damaged goods or wrong items. For more details, please read our Terms and Conditions.