Cakes by Courier
We deliver to: SW1X, SW1A, SW1Y, SW1H, SW1E, SW1V, SW1W, SW8, SW3, SW7.
Delivery dates and time slots are limited and can be selected when checking out in the online shop. Please provide clear delivery instructions, a contact name and telephone number for the delivery driver. If for any reason, the delivery cannot be accepted during the agreed time slot and location, we will take your order back and retain it for the next 24 hours during which time you can call our customer service team on 020 7730 1316 to request redelivery at an additional charge or to arrange personal collection from our Chelsea or Belgravia Parlour. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and do not accept any claim for a refund or replacement. For more details, please read our Terms & Conditions.
Cake collection from the Parlour
Collections can be made from the Peggy Porschen Parlours in Chelsea or Belgravia, London. Simply select a Parlour location, date and time for collection when checking-out in the online shop. If, for any reason you are running late or are not able to collect as planned, please call us on 020 7730 1316 to let us know.
Customers, or their dedicated carrier, are required to provide a valid order confirmation number and sign a disclaimer upon collection to confirm that the order has been received in good condition. Whilst we will provide the customer with correct handling and storage instructions with each order, once collected, the responsibility for any damage through transportation lies with the customer. Due to the fresh and fragile nature of our cakes, we strongly advise against collections by bike and recommend that journeys should take no longer than 30 minutes, especially during warm weather. For more details and advice on how to handle fresh, delicate and perishable products, such as our cakes and cupcakes, please see our Product Information.
Should for any reason an order not be collected in time, we will retain it for 24 hours to allow you sufficient time to call our customer service team on +44 (0)20 7730 1316 to re-arrange a new time for collection. Please note that we do not offer refunds or replacements for orders that have not been collected within 24 hours after the agreed date and time. For more details, please read our Terms and Conditions.